Product policies
Whenever possible we send the flowers exactly as you have chosen.  On occasion if flowers are out of season or if we do not have the product as seen we may substitute for similar items of equal or greater value. Always keeping in mind to maintain the style and theme of the arrangement. Occasionally,  the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet we will make every attempt to match the flower type, but may substitute with another color. The end product will always be maintained to its professional standard, quality and value. Wherever possible, in cases where we do not have similar products or flowers we will contact you. Thank you for your understanding.

Delivery policies
Whenever possible we try to contact the recipient via phone to find if the recipient is at home/work at the time of delivery. If nobody returns our calls we reserve the right to rearrange the delivery time. As we appreciate that receiving flowers is often time-critical, if there is nobody to receive the flowers at the time of delivery, we will attempt to leave the flowers with a neighbour/coworker/receptionist if possible. If this is not acceptable, please ensure that you tell us when you place your order. If you have asked us to leave the flowers with a neighbour but the neighbours are also out, we return the flowers to our store and contact you via telephone or email as soon as possible. We may reattempt the delivery the following working day (at additional delivery fee if you instruct us to do so) or arrange the pick up of the flowers by the recipient from our store.

Thank you for visiting W Flowers