INFORMATION COLLECTION AND USE

We respect each site visitor’s right to personal privacy. To that end, we collect and use information throughout our website only as disclosed in this Privacy Policy. The information we collect is:

• used to process your order (including payment authorisation);
• used to provide you with the best possible service; and
• never shared with other organizations for commercial purposes.

We will need certain information such as your name, address and payment details in order to provide you our services and to allow you to buy products from us. 

When placing an order, information you provide will be shared with our banking services and distribution providers to ensure your order can be successfully processed and delivered. We will only share relevant information with these parties; all such providers are under obligation to ensure your information is kept private.

Every time you connect to our website we store a log of your visit which shows the unique number your machine uses when it is connected to the internet (IP address).  This tells us what you looked at; whether the page request was successful or not and which browser you used to view the pages.  The use of this data is primarily for statistical purposes and we will not use your IP address to identify you.  This data helps us to understand which areas of the site are of particular interest and also which pages are not being requested.  It also tells how many people are visiting the website in total.  This anonymous data and the associated statistics can help us prevent fraudulent activity on the site.

We may use technology to track the patterns of behaviour of registered and non-registered visitors to our site. This can include using a “cookie” which would be stored on your computer.  You can usually modify your browser to prevent this happening (for example, using Internet Explorer select ‘internet options’ from the ‘tools’ menu, then click ‘security’, followed by ‘custom level’ and select ‘disable cookies’).  The information collected in this way can be used to identify you unless you modify your browser settings.  We may also aggregate this data to perform statistical analyses of the characteristics and behaviour of our registered users and non-registered visitors, in order to help us improve the functionality of our site for our users.  Cookies are also used as a further means of ensuring private and secure purchase sessions are operated within the site.

When we transfer and receive certain types of sensitive information such as financial or personal information, we redirect visitors to a secure server. We never sell or share our subscribers’ email addresses or personal information.

We will not email you in the future unless you have given us your consent (unless it is to confirm orders or delivery).

Thank you for visiting W Flowers